Privacy Policy

Welcome to Scan & Shop. This following content describes our Privacy and Security policies. By using or receiving any services supplied to you by Scan & Shop, whether via its website,, or through any other method, you are accepting the practices described in this Privacy and Security notice. We also recommend that you read our Terms of Use which will govern your relationship with Scan & Shop.

At Scan & Shop, we recognize the trust you place in us when you provide us with personal information.

We will never reveal any of your personal information to a third party and any information you give us is held with the utmost care and security.

Even within our company, only those people that require your personal information in order to complete your transaction will have access to that information.

Collection of Information:

Required Information and Settings

When you become a customer of Scan & Shop, we ask for your name, delivery address, telephone numbers, email address, and any special delivery instructions you may have. We need this information in order to serve you properly. Your username and password allows Scan & Shop to verify that you are a registered customer, and prevents anyone else from ordering under your name without your permission. We urge you to keep your password confidential and guard it carefully at all times. You can make changes to your personal information at any time by visiting My Account on the Scan & Shop website or app.

In an effort to constantly improve your shopping experience and the types of products and services that we offer, there may be times when we seek your permission to collect more information than that specific to fulfilling your order. We commit to informing you of the rationale behind collecting the information, and seek your consent to do so, whether implied or formally.


We will only use your email address to contact you for purposes of completing your transactions or to communicate with you about your account. All other communications, including newsletters and email flyers will only be sent on an opt-in basis.

Use and Disclosure of Personal Information:

Any personal information that we do collect is for internal purposes only. We do not sell nor share your personal information with any external organization. Your name will not find its way onto any mass circulation databases and there will not be any new forms of "junk mail" in your mailbox because of your involvement with Scan & Shop.

Over the course of our relationship, information will be created that was not intended but merely resulted from the regularity of transactions. We are committed to honest and open communication and will make your personal information available to you upon request.

Safeguarding your Personal and Credit Card Information:

We employ state-of-the-art measures to safeguard personal information from any unauthorized access.

Passwords, firewalls and encrypted transmission ensure that your credit card transactions are safe and your information is protected.

Your personal information will remain current and accurate for as long as it is required to fulfill our obligations to you as a customer of Scan & Shop. We will take all necessary and reasonable measures to safeguard that information from any unauthorized access. We use industry-standard encryption technology and advanced firewall systems to deter unwanted intruders.

Credit Card Information

Even the most sophisticated systems have been "hacked into" so our best defence is not carrying information on our system that would benefit anyone other than you and Scan & Shop. No electronic version of any credit card information is ever stored in a Scan & Shop database and therefore we never expose your credit card information to the possibility of being improperly accessed.

We will not reveal this information to any third party, except to the financial institution that processes your credit card transaction.

Who is Accountable to Ensure that Information is Kept Confidential:

While our entire company understands and respects your personal privacy, our Privacy Officer is specifically responsible for ensuring your personal information remains confidential.

Privacy Officer

Consumer Access to their Personal Information:

We are committed to keeping you informed. At your request we will provide you with the personal information that we have, what it is being used for, and to whom it has been disclosed. In some limited cases, we may be unable to access or provide some specific information. We will provide reasonable rationale for any inability to release information.

Ultimately, if you are unhappy with our privacy policy or the service as a whole you can discontinue the service at any time and request that your personal information be removed.

If an individual is not satisfied with a response by Scan & Shop to a complaint or is otherwise not satisfied with Scan & Shop's policies and practices with respect to its handling of personal information, a complaint may be made to the provincial privacy commissioner of the province of British Columbia, or to the Federal Privacy Commissioner at 112 Kent Street, Ottawa, Ontario, K1A 1H3, 1-800-282-1376. More information can be obtained at the federal privacy commissioner's website,

If you have any questions about our privacy policy, please contact us at